Uber emprego

A leading technology company in Lisbon seeks a detail-oriented individual for a role focused on investigating safety reports. Responsibilities include performing reviews for compliance, analyzing evidence, and recommending improvements to internal processes. The ideal candidate thrives under pressure, possesses outstanding communication skills, and is proficient in both Portuguese and English....

About The Role You will be responsible for investigating safety reports and categorizing these reports as per the Uber standard. By evaluating customer support contacts to ensure the safety support offered provides accurate resolution by investigators, the proper mechanics are followed, and by identifying the strengths and weaknesses of individual performers. The ideal candidate is a methodical...

A leading global technology company is seeking a Safety Investigations agent in Lisbon, Portugal. The role involves responding to high-volume sensitive incidents and requires minimum C1 level proficiency in both Spanish and Portuguese. Ideal candidates will have strong emotional intelligence, effective communication skills, and experience in crisis management. This position demands organized and...

About the Role As a Safety Investigations agent, you will work efficiently and effectively through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers—Communications, Trust & Safety, Insurance and Legal—to coordinate and facilitate case resolution according to support logic for...

Join to apply for the Business Development Specialist I (Dutch & French Bilingual Speaker) role at Uber About the Role Our team works directly with new drivers who have signed up to the Uber platform. We actively support them through their licensing process, onboarding, and until they take their first trip. CommOps and Ops collaborate with dedicated account managers to understand and tackle new...

A leading global rideshare company in Lisbon is seeking a Business Development Specialist I who is proficient in Dutch, French, and English. The candidate will manage driver relationships, provide customized coaching, and deliver against key performance indicators. This entry-level role requires strong communication skills, attention to detail, and a passion for enhancing the driver experience....

About The Role The Sales Trainer will be a key driver in maximizing sales effectiveness and quality across our BPO partner network. This role will work closely with the Community Operations Learning team and partner with Digital Sales Operations to ensure training programs are aligned with strategic sales goals, process efficiency, and performance metrics. The ideal candidate brings deep sales...

About The Role And Team In Community Operations, you are the voice of Uber for our German-speaking users, solving real problems in real time. From our Lisbon hub, you'll be the first point of contact for restaurants, merchants, couriers, fleets and eaters who need help . The pace is fast, the issues are complex, and your ability to bring calm and clarity to stressful situations directly builds...

About the RoleWhat You'll Do- Be a passionate advocate for users while answering any questions that come your way.- Show compassion to frustrated users while solving problems and addressing unsatisfactory experiences.- Build loyalty among new users and get our early adopters to fall in love with Uber all over again.- Triage issues and escalate them when necessary.What You'll Need- Proficiency in...

About the Role*Uber for Business (U4B) is rapidly growing and is positioned to be the next growth engine for Uber.The Community Operations organization at Uber is responsible for delivering outstanding customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire...

At Uber Eats, City teams are the heart and soul of the company. These are the teams that take our global product and localize it to their market to make it successful. In this context, the Uber Eats City Manager role is a rare opportunity to build and shape the future of Uber Eats in Portugal. As a City Manager, you will be in charge of shaping and leading your city(ies) to success, delivering an...

About the RoleThe Community Operations organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other meaningful roles to support business needs and...

About the Role***What You Will Do- Handle messaging with our Drivers & Riders- Be a passionate advocate for users while answering any questions that come your way- Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences- Build loyalty among new users and get our early adopters to fall in love with Uber all over again- Troubleshoot problems and find speedy...

About The RoleWhat You Will Do*- Investigate case details to resolve root cause of issues- Communicate quickly and effectively to internal and external stakeholders- Triage and escalate urgent issues in order to drive them to resolution- Complete thorough documentation and notation on customer contacts and trends- Provide feedback to leadership and program teams regarding processes and trendsWhat...

About the roleThe Community Operations organization at Uber is responsible for delivering world-class customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7. At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and...

About The RoleWhat You Will Do- Be a hard-working advocate for users while answering any questions that come your way.- Show empathy to frustrated users while solving problems and addressing unsatisfactory experiences.- Build loyalty among new users and get our early adopters to fall in love with Uber all over again.- Triage issues and call them out when necessary.What You'll Need- Proficiency in...

About the Role*The CommOps organization at Uber is responsible for delivering extraordinary customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, Uber Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for driver-partners in their city. We look to...

About The RoleAs a Safety Investigations agent, you will work efficiently and optimally through our most critical incidents to drive top results in customer service, accuracy and timely case resolution. Investigators will work closely with our internal customers - Communications, Trust & Safety, Insurance and Legal - to coordinate and facilitate case resolution according to support logic for high...

About the RoleUber Eats was launched in Portugal in November 2017 and is now the most downloaded Food Delivery App. We are available in 100+ cities, delivering from over 8000+ restaurants and growing quickly! Despite being a worldwide company, we recognize that Uber Eats' path to success originates from a strong local presence, delivering to our users the best local restaurant selection.The Field...

About the RoleWhat You Will Do- Investigate case details to determine the root cause of issues- Communicate quickly and effectively to internal and external stakeholders- Triage and escalate urgent issues in order to drive them to resolution- Complete thorough documentation and notation on customer contacts and trends- Provide feedback to leadership and program teams regarding processes and...