Service Desk Coordinator
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Rumos Group
Setúbal
- Academic qualifications equivalent to 12th grade; - Minimum of 5 years' professional experience in IT service team management; - Solid knowledge of ITIL Incident Management and Request Management processes; - Proven experience in defining performance metrics, identifying and implementing KPIs; - Knowledge of ServiceNow will be valued; - Knowledge of automation and use of AI will be valued; -... |
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um dia atrás
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